Shipping policy

Shipping Policy 

Thank you for shopping with us!

Below you’ll find important information about our shipping process.

 Order Processing Time

 • All orders are processed within 1–3 business days (excluding weekends and holidays)

. • Once your order has been processed, you will receive a confirmation email with tracking information.

 • During peak seasons or promotions, processing times may be slightly longer.

 Shipping Rates & Delivery Times Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

 • Standard Shipping: 5–10 business days

 • Expedited Shipping: 2–5 business days

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or customs processing. Domestic & International Shipping • We currently ship Domestic

Tracking Your Order Once your order ships, you will receive a tracking number via email. Please allow up to 24 hours for tracking information to update. Incorrect or Incomplete Addresses Please ensure your shipping address is correct at checkout.

We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

Lost or Delayed Packages If your package appears to be delayed or lost: • Please contact the shipping carrier first using your tracking number.

 • If you still need assistance, reach out to us at Theonenke@gmail.com, and we’ll be happy to help. Damaged or Missing Items If your order arrives damaged or with missing items, please contact us within 3 days of delivery with photos and your order number so we can resolve the issue promptly. Contact Us If you have any questions about our shipping policy, feel free to contact us at: Email: THEONENKE@GMAIL.COM Business Hours: M-F 7: 00 am - 7:00 pm